Privacy Policy | Yieldly

1. Commitment to Data Protection

Yieldly takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, disclosure, alteration, or destruction.

We continuously review and improve our internal security procedures, operational practices, and systems to ensure that information remains secure and protected.

2. Information We Collect

Yieldly may collect both technical and personal information during interactions with our website, applications, software platforms, support systems, and business processes.

Information collected may include:

Full names and company details;
Email addresses and contact numbers;
Billing and account information;
Login credentials and user identifiers;
Information submitted through forms, support channels, or onboarding processes;
Technical usage and device-related information.

3. Website and Platform Usage Data

When users access Yieldly platforms, certain technical information may automatically be recorded to support system functionality, performance monitoring, analytics, troubleshooting, and security.

This information may include:

IP addresses and internet service provider details;
Browser types and operating systems;
Access times and dates;
Pages viewed and platform interactions;
Referring websites or links;
Device and diagnostic information.

This information is generally collected for operational, statistical, and security-related purposes.

4. Purpose of Processing Information

Yieldly processes personal information for legitimate business and operational purposes, including:

Providing and maintaining software services;
User authentication and account management;
Customer communication and support;
Product improvements and system development;
Security monitoring and fraud prevention;
Compliance with legal and regulatory obligations;
Conducting analytics, research, and service optimisation;
Sending service notices, updates, and marketing communications where legally permitted.

5. Retention and Storage of Information

Personal information is securely stored using reasonable safeguards designed to prevent unauthorised access or unlawful processing.

Information will only be retained for as long as reasonably necessary to:

Fulfil contractual or operational obligations;
Maintain business records;
Resolve disputes;
Comply with legal or regulatory requirements;
Enforce agreements.

Where information is no longer required, Yieldly will take reasonable steps to securely destroy, anonymise, or delete such information.

6. Sharing and Disclosure of Information

Yieldly does not sell personal information.

Personal information may, however, be shared with trusted employees, contractors, service providers, partners, or advisors where necessary for the delivery of services, operational support, compliance, or legal obligations.

Information may also be disclosed:

Where required by law;
In response to lawful requests from regulators or authorities;
To protect Yieldly's rights, property, systems, or users;
To investigate fraud, abuse, or unlawful conduct.

Where information is transferred to third parties, Yieldly will take reasonable measures to ensure that appropriate confidentiality and security protections are maintained.

7. Cookies and Tracking Technologies

Yieldly may use cookies and related technologies to improve website functionality, personalise user experiences, maintain security, analyse traffic, and optimise platform performance.

Cookies are small files stored on a device that allow websites and applications to remember user actions and preferences.

7.1 Types of Cookies Used

The types of cookies that may be used include:

Essential cookies required for platform functionality;
Analytics cookies used to measure performance and usage;
Functional cookies that remember user preferences;
Security cookies used to identify malicious activity;
Social media cookies associated with integrations or sharing tools;
Advertising or targeting cookies used to improve marketing relevance where applicable.

7.2 Cookie Consent and Controls

Users may be asked to consent to certain non-essential cookies where required by law.

Most browsers allow cookies to be disabled or deleted. Restricting cookies may, however, affect platform performance or functionality.

8. Direct Marketing

Yieldly may send users service-related notices and operational communications necessary for the provision of services.

Direct marketing communications will only be sent where legally permitted, or where appropriate consent has been obtained. Users may opt out of marketing communications at any time.

9. User Rights

In accordance with POPIA and applicable laws, users may have the right to:

Request access to personal information;
Request correction or updating of inaccurate information;
Request deletion of personal information where legally permissible;
Object to certain forms of processing;
Withdraw consent where processing is based on consent.

Yieldly may require identity verification before processing requests relating to personal information.

10. Information Security Measures

Yieldly implements reasonable security measures that may include:

Access control procedures;
Password protection and authentication systems;
Network and infrastructure security controls;
Monitoring and incident response processes;
Data retention and disposal procedures;
Internal confidentiality obligations;
Secure communication practices.

Employees, contractors, and third parties with access to personal information are expected to comply with confidentiality and privacy obligations.

11. POPIA Compliance

Yieldly is committed to processing personal information lawfully, transparently, and responsibly in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Where cross-border transfers of information occur, Yieldly will take reasonable steps to ensure that appropriate safeguards are implemented.

12. Changes to this Privacy Policy

Yieldly reserves the right to modify or update this Privacy Policy at any time to reflect changes in services, technology, operations, or legal requirements.

Updated versions will be published on the applicable platform or website and will become effective upon publication unless otherwise stated.

13. Definition of Personal Information

For purposes of this Privacy Policy, “personal information” includes any information relating to an identifiable natural or juristic person, as contemplated under POPIA.

This may include names, addresses, identification numbers, email addresses, financial details, account information, communications, and any other information capable of identifying a person or business.

14. Contact

Users who have questions regarding this Privacy Policy or the processing of personal information may contact Yieldly using the contact details made available on the official Yieldly website or platform.